Services

Direct Communications offers a complete service – Consultancy, Survey, Design, Supply, Installation, Maintenance and Repair. Direct Communications can help you realise the optimum communications solution for your special needs.

System Design

Planning for radio systems deployment requires a thorough understanding of RF issues such as path loss prediction, coverage mapping, multi-path issues, noise levels, and frequency management. For planned installations, Direct Communications can conduct a pre–installation survey to include some of the following:

  • Base to Mobile
  • Base to Handheld
  • Mobile to Handheld
  • Trigger links
  • Inter site links
  • Repeater coverage
  • Plan frequency usage by measuring the level of RF activity already present and band plans in use
  • Optimise the placement of antennas and other equipment
  • Identify issues that may affect reliable system operation
  • Assess likely coverage areas and dead spots

Direct Communications uses a project managed approach, to deliver complete turn–key solutions that meet our client’s requirements on–time and on-budget. Our proven project management services typically encompass:

  • Site Survey
  • Detailed need analysis
  • Detailed design
  • Subcontractor and supplier management
  • Frequency licensing applications
  • System assembly
  • Factory acceptance testing
  • Site installation
  • System commissioning
  • User documentation and training
  • On-going maintenance and support

Managed Services

Workshop Service and Repair

Direct Communications has the capability for service of all makes of mobile base and backbone radio transmission technology’s and is also the appointed TAIT SERVICE CENTRE for Western Australia. We provide a fixed labour repair rate for Mobile and Hand-Held radios. Scheduled or on-demand service is provided to cover most brands of two-way radio equipment. The Malaga workshop is equipped with modern test equipment and a spare part holding to facilitate the prompt repair/return of customer equipment.

Onsite Maintenance

Where desired, routine on-site maintenance is available from Direct Communications. Experience has shown that periodic onsite maintenance resolves on site problems often attributed to faulty equipment. Our on-site services can include system inspection, health checks, testing to manufacturer’s specifications, power supply checks, antenna checks, comprehensive service reports and advice on upgrades and improvements.

We currently provide this service throughout all Western Australia and into the Northern territory. Our service personnel are experienced in working in remote areas and offer a high calibre of workmanship and support to customers.

Site and Offsite Installations

Whether in your vehicle or at your site, we can install your new equipment to ensure effective and reliable operation. Our field technicians are trained and equipped for working at heights and within industrial environments including mines, processing plants and underground.

Service Contracts

If required, Direct Communications can customise a service package for the repair of your base equipment and mobiles with guaranteed pricing and repair time. The Company, being based in Western Australia, have a good understanding of the local conditions and hardships faced by organisations requiring reliable supply and service of equipment in remote areas of Western Australia and indeed, throughout the rest of Australia.

Fleet Management & Vehicle Tracking

Efficiently manage your fleet to meet the demands of rising fuel costs, compliance mandates and increased customer service expectations.

Direct Communications mobile technology combined with partner applications allow you to communicate with your drivers anytime, anywhere; proactively repair and maintain your fleet; and track driver and vehicle performance. With a full line online mobile devices and automation technologies – from, RFID to remote monitoring technologies – you can efficiently track and manage your fleet, increase driver productivity by decreasing stop–times, and enhance customer service with real–time shipment visibility.

Sales

Consultancy Services

A consultancy service is offered at reasonable hourly rates for the design of new systems or to investigate/overcome problems in established radio networks. A site visit and survey can be arranged on request. Design & Engineering personnel support this valued consultancy service on a contract basis.

Rental

Direct Communications also offer an alternative to permanent radio systems, we can provide our clients with a customised rental solution. From handheld radio rentals to complete system rentals, to rental of some of the most technology advanced testing equipment. Daily, monthly, annually, we offer flexible pricing to help you get the most value for money

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